Top Tips For Waitlists, No-Shows & Late Cancellations

Hey Melon,

We are so thrilled to have each and every one of you as part of the Happy Melon family. We pride ourselves on the experience created within these walls.

As our family grows we wanted to share these simple studio guidelines, so we as a community, can keep that experience alive.

Please also familiarise yourself with our class cancellation terms & conditions to ensure there are no surprises.

CLASS BOOKINGS

Thank you for carving out time in your day to practice with us. If you’re unable to attend your booked class please do your best to cancel at least 2 hours before to avoid cancellation fees.

ARRIVING

Please arrive at least 5 minutes prior to class start time and sign in with reception at the start of every class. This will ensure you’re not marked as a no-show. If you arrive after the class start time, we’re unable to guarantee your spot. Class will always start on time.

Hot Tip: If you’re only a minute away please call to let us know so we can reserve your spot – if a class is waitlisted, a fellow melon may be waiting outside for that last minute spot.

TREAD QUIETLY

Please leave your phone in your bags and set to airplane mode – including iWatches. We kindly ask that everyone be mindful of noise levels outside of classes – especially upstairs in the vicinity of the meditation room

WAITLISTS

Our waitlists move quickly. Think of a waitlisted class as a booked class – simply check if you’ve been added before you head to the studio. Please remove yourself from waitlists if you’re no longer able to attend to avoid late cancel or no-show fees.

Hot Tip: Our waitlist system will stop auto-adding members 2-hours before each class (so you’re not added a moment before). This means last minute spots may become available.

STUDIO COMMUNICATIONS

To stay up to date with booking and waitlist notifications, along with what’s on throughout the community, we recommend enabling Email and Text notifications via your Happy Melon account.

JOIN OUR TEXT MESSAGE NOTIFICATIONS

In order to be accept waitlisted spots in the class, you must opt-in for text message notifications. To make sure you are receiving notifications from us about late cancels or no shows, check your notification settings on your account as shown below

Update Your Notification Settings on our Happy Melon App or Website:

• Go to Account > Account Info > Scroll to ‘What Do You Want To Hear About’ > select Text Message for Notifications.

OUR HOME IS YOUR HOME

We take great pride in being able to provide the facilities that we do for our community. All our facilities and products are yours to use, we only ask that you do your best to leave the space as you found it.

The Happy Melon team x