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Online Terms and Conditions

Online Class General Terms and Conditions

• Our Free Trial (valid for 7 days) is available to new clients. You can only purchase this introductory offer once. The introductory offer is non-refundable nor transferable and will activate from the date of your first class booking.

• All Online Class purchases are final, non-refundable, not transferable. Upon re-opening of the studio any unused Online Class sessions will be turned into account credit to use towards classes of your choice.

• Class bookings close 15 minutes before the scheduled time. No bookings will be possible after this.

• Class cancellations made -1 hours prior to class start time will forfeit that session.

• Payment must be made prior to booking. To book into a class you must have a membership or drop in class active on your account.

• An email invite will be sent to join the class online 15 minutes before. If you are late to class you may still join. We cannot refund class credits if you are late.

• 1 Class Packs are valid for 1 month from the purchase date. Sessions are non-refundable, are not transferable and but can be extended if you are injured or unwell.

• 5 Class Packs are valid for 3 months from the purchase date. Sessions are non-refundable, are not transferable and can be extended if you are injured or unwell.

• 10 Class Packs are valid for 6 months from the purchase date. Sessions are non-refundable, are not transferable and can be extended if you are injured or unwell.

• Gift cards can be used for Online classes. They are not redeemable for cash and are non transferable. Happy Melon does not offer refunds, transfers, suspensions or extensions on Gift Cards.

Online Class Cancellation Policy

• If you are unable to attend your booked class please do your best to cancel at least 3 hours before the class. Alternatively you can email or call to let us know you can’t make it. This will allow those on our waitlists the opportunity to practice.

• Cancellations made -1 hours prior to class start time will forfeit that session.

Online Membership Terms & Conditions

Online Monthly Membership / Weekly Membership

• Memberships operate on a 28 day (monthly) or 7 day (weekly) autopay schedule from the credit card stored in MindBody (a secure system).

• Memberships will continue with scheduled autopays unless Happy Melon is notified of a suspension or termination request in writing (see Suspensions and Terminations below).

• Upon re-opening of the studio all clients with active Online Memberships will be contacted and offered in-studio membership options moving forward.

Membership Suspension

• At least 1 weeks written (emailed) notice is required for membership pauses suspensions.

• Suspensions are available for a minimus of a week and maximum of 3 months. Please email requests to hello@happymelon.com.au.

Membership Termination

• Happy Melon requires at least 1 weeks written (emailed) notice to terminate memberships. Please email request to hello@happymelon.com.au.

• In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted. Termination will take effect from the date we receive written confirmation from a medical doctor.