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Terms & Conditions

  1. Definitions
    In these Terms:
    ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;
    consumer is as defined in the ACL;
    goods means any goods supplied by Happy Melon to you;
    Happy Melon means Happy Melon Studios Pty Ltd (ACN 167 328 850);
    In Writing means delivered to staff on our premises in person or by mail, or sent to our email;
    services means any services, including fitness, coaching or psychology services provided by Happy Melon to you;
    Terms means these Terms and Conditions; and
    You means you, the person acquiring goods or services from Happy Melon.
  2. Basis of Agreement
    1. These Terms apply exclusively to the provision of goods and services by Happy Melon to you and cannot be varied or replaced without Happy Melon’s written agreement.
    2. Happy Melon may vary or amend these Terms at any time by written notice to you. Any variations or amendments will apply from the date specified the written notice, but will come into effect no earlier than 4 weeks after the notice.
  3. Pricing
    1. All prices quoted for goods and services include GST, unless otherwise specified.
    2. Happy Melon may, from time to time, vary its prices to take account of, amongst other things, any change in the cost of providing the goods and services, by providing prior written notice to you. Any changes to the prices will take effect from the date specified in the notice.
  4. Payment
    1. If payment is made by direct debit, then you authorise Happy Melon or their direct debit provider to debit the relevant amount from your nominated bank account.
    2. If the debit day falls on a day that is not a business day, Happy Melon may debit your account on the following business day.
    3. You must ensure that you have sufficient funds in your nominated bank account at all times.
    4. If your direct debit payment is dishonoured then Happy Melon may contact you in writing in which case you will have 14 days to provide a valid reason for the default, or to remedy the default. If no action is taken in this time then Happy Melon may terminate your membership without notice.
    5. Happy Melon will be entitled to pass on to you the amount that Happy Melon’s bankers or direct debit provider charge it for your dishonoured payment(s). You may also be charged a fee by your financial institution.
    6. If you believe that there has been an error in debiting your account, you should contact Happy Melon in writing as soon as possible.
    7. You must notify Happy Melon of a change in your credit card details at least 48 hours prior to your next scheduled direct debit.
  5. Memberships
    1. Happy Melon offers fixed term, casual and flexible memberships in accordance with these Terms.
    2. You warrant that any information you provide to Happy Melon on your membership application form is true and correct. You must provide Happy Melon with notice of any change to the information provided on your membership application within 14 days of that change.
    3. Memberships are not refundable or transferrable unless otherwise agreed by Happy Melon. Members found sharing their memberships may have their membership suspended or terminated by Happy Melon.
      • Membership cancellation
        You must provide Happy Melon with at least 2 weeks written notice to cancel your membership.
      • Appointment cancellation (Applicable for all 1:1 sessions + treatments)
        We know life gets in the way of life sometimes and are happy for you to modify your booking at any time up until 24 hours beforehand.
        If you need to cancel within 24 to 12 hours prior, 50% of the treatment/1:1 cost is required and we will ​process this automatically via your stored credit card details.
        Cancellations made less than 12 hours prior will be charged the full appointment cost. (Discretion applied as required)
        Once you’ve received the booking confirmation via email, you have accepted these conditions.
    4. Cancellations by phone, Facebook or any other method will not be accepted.
    5. You may apply to Happy Melon in writing for a suspension of your membership for a minimum period of 1 week and up to 6 weeks at a time.
    6. You may suspend your membership no more than once in a 12 month period.
    7. Any suspension does not count towards the minimum period of a flexible membership.
    8. Some classes book out so we recommend booking in advance to avoid disappointment. Members can book up to 4 weeks in advance.
  6. Termination
    1. Happy Melon may terminate your membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members.
    2. You may terminate your membership if you become affected by a long term or permanent injury or illness that will prevent you from using our services. Termination will take effect from the date we receive written confirmation from a medical doctor that your injury or illness will exceed a period of 6 weeks.
    3. Termination of contracts before their completion must be paid in full.
    4. Courses, events and workshops must be cancelled with 24 hours notice. Any cancellations outside this window will not be refunded.
  7. Introductory Membership
    1. Introductory memberships are available to new customers of the Happy Melon studio only and are valid for a period of 1 week from the date that the first class is booked or attended.
    2. Once an introductory membership ends, you will need to select a membership option to continue use of the studio.
    3. Introductory members may attend an unlimited number of classes during the 1 week membership period, excluding any private sessions or clinical Pilates.
    4. All bookings are subject to Happy Melon's cancellation policy. In the event of a no show or a late cancellation, Happy Melon will charge you $15 for Pilates classes or $10 for Yoga, Meditation & Dynamic Fitness classes.
  8. Class Packs
    1. Studio class packs may be purchased as follows:
      (a) Single visit;
      (b) 5 class pack (expiring 90 days from the date the first class is booked or attended);
      (c) 10 class pack (expiring 90 days from the date the first class is booked or attended);
      (d) 20 class pack (expiring 180 days from the date the first class is booked or attended).
    2. Class packs cannot be refunded, transferred, suspended or extended.
    3. Class packs are valid for any studio fitness, yoga or meditation classes and are not redeemable for any private sessions or clinical Pilates.
    4. Class packs are not valid for any guest teacher classes, workshops, retreats, teacher training or special events.
  9. Fixed Term Memberships
    1. Fixed term members may attend an unlimited number of studio classes during the period of membership. Fixed term memberships are not redeemable for any private sessions or clinical Pilates.
  10. Flexible Memberships
    1. A 3 month minimum period applies to all new flexible memberships. After the minimum period, the membership may be cancelled at any time in accordance with clause 5.4 of these Terms.
    2. Flexible members may attend an unlimited number of studio classes during the period of membership. Flexible memberships are not redeemable for any private sessions or clinical Pilates.
    3. Memberships will continue beyond the 3-month initial commitment unless Happy Melon is notified of a cancellation request in writing.
  11. Gift Vouchers
    1. Gift vouchers can be put towards all group fitness classes at Happy Melon, this does not include courses, workshops or events.
  12. Studio Fitness Classes
    1. Happy Melon retains the right to refuse studio entry to any person at its sole discretion.
    2. Any students under 15 years of age must be signed in and accompanied by a parent or guardian.
    3. You are required to follow all reasonable directions of Happy Melon staff and instructors while at the studio.
    4. All purchases are final. Happy Melon will not provide a refund for missed classes for change of mind, temporary ill health or otherwise. If you know you will be unable to attend a class, please cancel your booking in accordance with clause 15.6.
    5. For Yoga and meditation there is a 3 hour cancellation window. For Pilates and Dynamic Fitness there is a 6 hour cancellation window. Sign in to your account online, via the app or call the studio on 9576 0565 to early cancel your booking and avoid being charged the penalty fee:
      $15 for Pilates classes
      $10 for Yoga, Meditation & Dynamic Fitness classes
  13. Physical Condition
    1. By attending at Happy Melon studios you warrant that, to the best of your knowledge, you are in good physical health and have no existing medical conditions that would prevent you from participating in Happy Melon's services, or that would be aggravated by using the services.
    2. You must advise Happy Melon if you become aware of any changes to your health that may impact on your participation in the services, or which Happy Melon must know to provide appropriate care for you
    3. If you become aware of any health concerns you must consult a doctor or qualified professional before resuming use of the services.
    4. It is your responsibility not to use any equipment or undertake any exercise that you suspect may adversely affect any medical condition you have.
  14. Privacy
    1. Your "personal information" (as defined by the Privacy Act 1988 (Cth)) will only be used by Happy Melon or our direct debit provider to provide you with the services contemplated by the Direct Debit Request or these Terms. Happy Melon will only disclose such information to third parties to the extent specifically required by law.
    2. You must not photograph or record other users in Happy Melon's studios without their express consent.
    3. You consent to Happy Melon’s use of your image in any promotional materials, including on Happy Melon’s social media accounts.
  15. Coaching and Psychology Services
    1. Any information provided by Happy Melon staff during psychology or coaching sessions is for general information purposes only and should not be regarded as legal, financial or medical advice.
    2. Happy Melon’s coaches and psychologists may provide you with advice and guidance; however you acknowledge and agree that you are solely responsible for your own choices and actions and for the outcome of those choices and actions.
    3. Happy Melon does not warrant that you will have continuous access to its coaching or psychology services and will not be liable to you in any way in the event that these services become unavailable to you.
    4. Happy Melon staff may take and keep on your file detailed notes of your sessions.
    5. Happy Melon reserves the right to report to the appropriate authorities any situations where you are considered to be at risk of self-harm, or of harming others. Happy Melon staff are also under an obligation to report to police any information received from you about the commission of a criminal act.
    6. Happy Melon does not provide any warranty or guarantee in relation to the results that can be achieved through its coaching or psychology services.
    7. If you are unable to attend a scheduled coaching or psychology session, please contact Happy Melon by phone or email to cancel or reschedule your session at least 24 hours prior to the booking. Cancellation fees may be charged for clients cancelling 2 or more sessions within any calendar month.
  16. Liability
    1. WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012 Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that the Happy Melon is required to ensure that the recreational services it supplies to you- (a) are rendered with due care and skill; and (b) are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and (c) might reasonably be expected to achieve any result you have made known to us. Under section 22 of the Australian Consumer Law and Fair Trading Act 2012 (Vic), Happy Melon is entitled to ask you to agree that these statutory guarantees do not apply to you. If you accept this form, you will be agreeing that your rights to sue us under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. NOTE: The change to your rights, as set out in these Terms, does not apply if your death or injury is due to gross negligence on Happy Melon's part. Gross negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.
    2. You accept that your use of the facilities provided by Happy Melon or at Happy Melon's studios is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions you agree that Happy Melon will not be liable for any personal injury suffered on club premises, or from using our facilities or equipment, unless due to the gross negligence of Happy Melon.
    3. Except as the Terms or the ACL specifically states, or as contained in any express warranty provided in relation to the goods or services, these Terms do not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.
    4. Happy Melon staff are not health practitioners. You should obtain medical advice prior to participating in services where appropriate.
    5. Happy Melon does not take any responsibility for any personal belongings brought into or left at the studio.
  17. Risk
    1. Happy Melon warns that whilst you are using the services of our studio, you are at risk of suffering physical harm or personal injury including broken bones, soft tissue injury, joint injuries, permanent disability of death. These injuries may occur from you slipping on wet flooring, being struck by equipment, colliding with equipment or other members, engaging in strenuous exercise or incorrect use of equipment.
    2. You acknowledge that any such injury may result not only from your actions but from the action, omission or negligence of others.
    3. You acknowledge and agree that the above mentioned injuries and potential causes of injury are not exhaustive, and there are other unknown or anticipated risks that may result in injury, illness or death.
    4. You acknowledge that whilst every attempt is made to ensure that the recreational services and facilities provided by Happy Melon and safe, there are some significant and inherent risks involved and you agree that you are participating voluntarily and at your own risk and responsibility, thereby exposing yourself to certain risks.
  18. Cancellation
    1. Happy Melon will use its reasonable endeavours to provide the services at the times specified but will not be liable for any loss or damage suffered by you or any third party for any late or cancelled classes or sessions, including classes and sessions cancelled due to public holidays or otherwise.
  19. Force Majeure
    1. Happy Melon is not liable in any way howsoever arising to the extent that it is prevented from acting by events beyond its reasonable control including, without limitation, industrial disputes, strikes, lockouts, accident, breakdown, import or export restrictions, acts of God, acts or threats of terrorism or war. If an event of force majeure occurs, Happy Melon may suspend or terminate the Agreement by written notice to you.
  20. Miscellaneous
    1. The law of Victoria from time to time governs the Terms. The parties agree to the non-exclusive jurisdiction of the courts of Victoria, the Federal Court of Australia, and of courts entitled to hear appeals from those Courts.
    2. Happy Melon’s failure to enforce any of these Terms shall not be construed as a waiver of any of Happy Melon’s rights.
    3. If a clause is unenforceable it must be read down to be enforceable or, if it cannot be read down, the term must be severed from the Terms, without affecting the enforceability of the remaining terms.
    4. Happy Melon is bound by the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic), and operates in accordance with the Code of Conduct of the Australian Physiotherapy Association.